Natural language conversation

MyAiP Chat is a powerful software able to:

Manage complex conversational flows;
Identify the context and keep traced conversations in an anonymized way;
Send push notifications to specific user segments for an optimal time-to-serve;
Measure customer satisfaction.

MyAiP Chat is a software able to support an intelligent two-way conversation based on the user's natural language.
It is accessible through the main social media messaging services (Facebook Messenger, Telegram, WhatsApp, Skype, etc.) or integrated into the institutional website.
It is a solution that can reduce the costs of corporate departments (customer care, internal helpdesk) by automating the most repetitive tasks.
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MyAiP Chat is a business opportunity.
Thanks to a Training Center composed by computer scientists, humanists and psychologists, our chatbot ensures detailed and personalized responses, as well as an understanding rate consistently higher than 99%, because it is designed to identify the conversational context at critical points.
This feature provides important information about the «needs» of customers or end users, thus creating new opportunities for companies.

Welcome, listen, accompany
and satisfy your audience

Create a fully automated Customer Service, saving time and resources.
Simplify internal and external communications by speeding up ticket resolution times, covering even the advanced troubleshooting sector (payment collection, digital signatures, documents, etc.).
Automatically manage conversation flows by guiding customers within services (e.g., Up-Selling, X-Selling).
Automate answers to frequently asked and standard questions, so as to free up man-hours to handle more value-added activities 24/7.
Identify user «needs» from conversations to develop new services/products.
Measure customer satisfaction.

MyAiP Chat Highlights

Switch from chat to human operator and unlimited, always available resources to provide 24/7 «always on» user service.
Ability to manage complex queues for multiple operators in parallel.
Detailed chat reporting with the possibility to configure graphs manually.
Management of conversational input/output flows (keywords, understood/ununderstood phrases) and the ability to enter predefined responses, thanks to the possibility of configuring a conversational tree that allows users to autonomously get the information they are looking for.
Management of operator shifts.
Document downloads and uploads.
Definition of dispositive operations (payments, reservations) that further offload the recurring workload of the teams in charge.
Ability to select Bots(choice of contexts and redirection to dedicated chatbot) and Language (if provided).
Use of open text chat and chat with clickable options.
Consultation of user data (e.g., a customer of a Utility company can consult his bills or consumption by accessing his profile through chat).
Context awareness and «keeping in memory» of the conversation with automatic anonymization after a certain period.
Push notifications to users, supporting optimal time to serve.

Advantages

Low impact of chatbot insertion thanks to a methodological approach that pivots on already available information and involves user analysis, business processes, and a design by phases.
Chatbot does not perform translations from foreign languages but it is based on native language vocabulary and syntax (currently only Italian).
A Training Center composed by humanists and psychologists ensures constant optimization of Machine Learning processes.
Interaction can be via text chat, or voice messages, making the ChatBot available 24/7, from any device.
It can be integrated with Facebook Messenger, Telegram, WhatsApp, Skype, Google Assistant, AmazonAlexa, web portals and APPs.
Personalized and contextualized customer experience: the customer dictates the timing of the service being able to pause and resume the conversation at any time in full continuity, because it keeps active the context and the conversation history (even days apart and on a different channel).
Sending Push notifications to specific user segments, shifting from a broadcast communication extended to all to a highly profiled communication.
Using the best AI solutions, Fiven manages to have a high number of understood conversations and excellent performance.
Data accessible through a customizable Business Intelligence Dashboard where contact information can be analyzed and operator chats can be taken over, allowing queues to be managed quickly and effectively so that all operators receive the same number of calls.
The Dashboard allows monitoring Chatbot performance, both in terms of quantity, by monitoring the number of chats, and in terms of topics, with configurable KPIs that can monitor user requests.
Sending, on a monthly basis, of a «tips and stats»report.
The reporting system allows to manage the «sentiment analysis», measuring customer satisfaction based on the chat context.
All reports can be filtered by date and exported to Excel.

Use Case¹

Call handover from chatbot to human operator for handling specific consulting

The operator of a telecommunication company takes over a conversation from the chatbot as the user requests a more accurate assistance about the discontinuation of POS payment service for his business
After resolving the first steps through the chatbot's automated responses, the operator takes over the conversation by completing the verification steps, leaving the user satisfied with the help desk service he just used.
Before leaving the customer, the operator proposes an attractive offer that can facilitate him with automated payments and save time and any other activation costs.
After a short conversation, the user is eventually ready to sign up for the offer.

Use Case²

Trouble shooting handled entirely by chatbots

A subscriber to an Internet TV service, experiences problems connecting to and downloading the programs he has access to.
He then decides to log on to the company's website where access to the support service is handled by the chatbot.
The user begins the dialogue with the chatbot, which through personalized questions/answers, manages to find the solution to his problem, i.e., the radio reception for viewing TV channels seems not to be optimal.
At this point, the chatbot advises the user that a technician is needed and, at the same time, sends a notification to the specialized technician.
Finally, the chatbot ends the conversation by notifying the user that he will receive a visit from the technician and greets with the option for the user to rate the conversation.

MyAiP Chat is the Artificial Intelligence that textually interacts with users and customers just like a person.

Natural language conversation

Welcome, listen, accompany
and satisfy your audience

MyAiP Chat Highlights

Advantages

Call handover from chatbot to human operator for handling specific consulting

Trouble shooting handled entirely by chatbots

FIVEN MYAIP TOOLS

Discover all Fiven AI-Powered tools

Let’s build some
future together.

MyAiP Chat is the Artificial Intelligence that textually interacts with users and customers just like a person.

Natural language conversation

Welcome, listen, accompanyand satisfy your audience

MyAiP Chat Highlights

Advantages

Call handover from chatbot to human operator for handling specific consulting

Trouble shooting handled entirely by chatbots

FIVEN MYAIP TOOLS

Discover all Fiven AI-Powered tools

Let’s build somefuture together.

Welcome, listen, accompany
and satisfy your audience

Let’s build some
future together.