Ada Express is a powerful tool able to:
Classify and index automatically inbound documents / emails / certified e-mails;
Carry out a semantic analysis of the information contained in the archived documents;
Dispatching the information to relevant business functions;
Optimize communications to operational resources according to shifts and workload.
Ada Express is the application that supports customers in inbound document/mail/pec management through the use of AI technologies.
Ada Express automates the process in order to reduce operational errors and improve management flow as well as monitoring of different processes.
The tool collects, analyzes, and processes requests, identifies the contexts provided by the customer, classifies them according to content (using standard AI technology with system training to improve performance), and finally routes them to the relevant business departments, with an excellent degree of reliability!
Ada Express can be integrated with any automated ticketing product.