Your dispatching partner

MyAiP Express is a powerful tool able to:

Classify and index automatically inbound documents / emails / certified e-mails;
Carry out a semantic analysis of the information contained in the archived documents;
Dispatching the information to relevant business functions;
Optimize communications to operational resources according to shifts and workload.

MyAiP Express is the application that supports customers in inbound document/mail/pec management through the use of AI technologies.
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MyAiP Express automates the process in order to reduce operational errors and improve management flow as well as monitoring of different processes.
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The tool collects, analyzes, and processes requests, identifies the contexts provided by the customer, classifies them according to content (using standard AI technology with system training to improve performance), and finally routes them to the relevant business departments, with an excellent degree of reliability!

MyAiP Express can be integrated with any automated ticketing product.

AI Document Management

Digitize incoming correspondence
Reduce operational errors and improve management flow
Monitor different processes
Classify and analyze documentation (including paper) quickly and effectively
Assign documentation to the correct organizational structures automatically and without wasting time and resources

MyAiP Express Highlights

Electronic signature of documents
Acquisition and classification of structured and unstructured documents and data extraction (email/ pec/scanned documents)
Archiving, communication and reporting with different case histories
Semantic analysis of all the information contained in the archived documents
Prioritization based on client-defined criteria
Dispatching to relevant business functions
Communications routed to operational resources based on shift, workload and topic
Management of document workflow through business processes (possible alerting by deadlines, task taking and management within predetermined timelines)
Service-oriented architecture
Multilanguage - language is automatically recognized, and eventually the message is translated to the default language (package to be integrated)
It fits employee work schedules (via systems analysis), forwarding communications only during company business hours and to people actually available. Communications received outside working hours are not forwarded, but still processed in the background by MyAiP Express (sorting), which will send them during corporate working hours

Advantages

Automatic classification of incoming documents/mails/pecs, which reduces time and costs associated with manual activity making business process execution more effective
Automatic indexing of documents/mails/pecs, through the extraction of data and text that constitute the metadata associated with the digital document
Semantic analysis of the contents of documents/mails/pecs, which ensures their analysis, comprehension and synthesis
Management of documents/mails/pecs, through pre-established workflows and possible activation of some alerts on identified cases
Performance monitoring (Dashboard) to check the performance of the tool on received emails
Communications categorization (Dashboard) - each received communication is categorized, allowing user to check the topics that generate the highest traffic

Use Case

A company receives and handles about 20,000 emails/ pecs/ registered letters per month.
Emails containing complaints must be handled by the relevant offices while observing strict timelines.
In addition, incoming correspondence must be digitized and submitted for analysis by 10 operators who then direct it to the office which will handle it.
Mail Dispatching automates the process in order to reduce the operational effort and improve the management flow (operational errors, greater effectiveness and efficiency) as well as the monitoring of different processes.
Communications are acquired, analyzed and classified, and then routed to operational resources, taking into consideration shifts, workloads, topics.